Refund policy

Last updated: 7 October 2026

This policy applies to STAK subscriptions sold by A. Al Radwan and Partner for General Trading W.L.L. (commercial registration 120991, State of Kuwait).

Free plan and the launch offer

Your free app and any apps included in a launch offer are free, so there is nothing to refund.

14-day refund on your first paid subscription

If you subscribe to a paid plan for the first time, you can cancel within 14 days of your first payment and get your money back in full. We only deduct AI credits you used and add-ons for the time you used them. Your workspace then returns to the free plan with your data kept. This applies once per business.

After 14 days

A subscription period that has started is not refunded, except where our Customer Terms or the law say otherwise (for example a long outage covered by our service level agreement). You can cancel at any time, and your plan stays active until the end of the period you paid for.

Pay-as-you-go services

AI credits, WhatsApp and SMS messages, and hardware are refunded only if they were not used or delivered.

Payments made through Paddle

Outside Kuwait, our orders are processed by our online reseller Paddle.com, which is the merchant of record for those orders and handles their billing questions and refunds under this policy.

How to ask

Write to [email protected] from the owner’s email, or use Plan and billing in the app. We answer within 2 working days; approved refunds go back to the original payment method, normally within 5 to 10 working days.