Refund or exchange an item

Find the sale

1. On the Till, tap Return. You see Return or exchange.
2. Scan the barcode on the receipt, or type the Receipt number. Tap Find sale.
3. No receipt? Type the customer's name, phone number or the amount paid. Pick the sale from Matching sales and tap Open this sale.

Choose what comes back

1. For each item, set the Quantity to return.
2. Set the Item condition:
   • Back to stock if you can sell it again.
   • Damaged, do not restock if you can't.
3. Pick a Reason, for example Faulty or Changed mind.
4. Tap Calculate refund.

Give the money back

1. Under Give back by, the Till suggests the way the customer paid. Tap Use suggestion, or choose another way: Cash, Store credit or a Gift card.
2. To split the refund, tap Add another refund method.
3. Tap Complete return. You see Return completed, and the Till prints or sends the credit note.

Exchange for other items

1. Find the sale and choose what comes back, as above, then tap Calculate refund.
2. Instead of Complete return, tap Exchange for other items. The Till shows the Exchange credit.
3. Add the new items to the cart.
4. Tap Complete exchange and settle the difference:
   • Customer pays the difference if the new items cost more,
   • Give back the difference if they cost less,
   • or Keep the difference as store credit.

To stop, tap Cancel exchange.

When a manager has to approve

The Till shows A manager must approve this return. when, for example, the return is above your refund limit, outside the return period, or the money goes back by a different method. A manager enters their PIN on the Till, or you send the request to a manager's phone.