Move, merge or void items

Table actions

Open the order. Under Table actions, select dishes on the order, then choose an action:

• Move items: choose Move to another order, or This order (change seat), then tap Move.
• Merge another order into this one: pick the Order to merge and tap Merge. Its dishes, guests and table join this order. It must not have a bill yet.
• Split items to a new order: the selected dishes move to a new order on a free table or another order type. Tap Create order.
• Hand to another server: choose the Server and tap Hand over.

To move the whole order to another table, or change it from dine-in to takeaway, tap Move or change type.

Void, comp or change a price

These need a Reason:

• Void item (on a sent dish, Void fired item) takes it off the order.
• Comp (free of charge) keeps the dish on the order at no charge.
• Open price or price override sets another price.
• Waive service charge removes the service charge from this order.

If Your role approves this immediately. shows, it is done at once. Otherwise tap Send: the request shows Waiting for a manager until a manager taps Approve or Reject under Manager approvals (More, then Approvals).

Cancel an order

Tap Cancel order and give a Reason. A sent order can be cancelled only after every sent dish has been voided with a reason.

Good to know

• A dish already billed can't be moved, merged or voided. It is corrected by a refund on its receipt (Refund items).